EGEAC – Empresa de Gestão de Equipamentos e Animação Cultural, E.M., S.A., is responsible for the preservation, promotion, and management of some of the most iconic cultural spaces in the city and for holding the Festas de Lisboa as well as other major cultural events, which take place seasonally.
With a privileged intervention in the city, where it has been operating for 30 years, and since 2024 under the brand Lisboa Cultura, it ensures multidisciplinary, comprehensive, inclusive, and democratic programming, seeking to be an active and receptive agent, both in the contemporary and popular spheres.
Its mission is to promote diversified and qualified access to culture, stimulate artistic creation, value cultural heritage, encourage the growth of audiences, and develop the promotion, preservation, and dynamization of cultural activity in Lisbon.
Municipal Venues managed by EGEAC
General documents available in Portuguese: Plano de Prevenção de Riscos de Gestão (Management Risk Prevention Plan), Plano para a Igualdade (Equality Plan), Código de Ética e Conduta (Code of Ethics and Conduct) e Código de Conduta – Assédio no Trabalho (Code of Conduct – Harassment at Work).
Extra-judicial resolution of consumer disputes:
EGEAC, E.M. is a member of the Lisbon Consumer Conflict Arbitration Center, with the following contacts:
Rua dos Douradores, 116, 2º – 1100-207 LISBOA; Tel: +351 218 807 030 / Fax: +351 218 807 038; E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt; Web: www.centroarbitragemlisboa.pt
In the event of a dispute, the consumer can appeal to this Dispute Resolution Entity.
More information at the Consumer Portal www.consumidor.pt.
Access to administrative documents
Access to and reuse of administrative information held by EGEAC is ensured in accordance with Law No. 26/2016, of 22 August.
In this sense, it is informed that the exercise of the right of access and reuse of administrative documents must be carried out in writing, through a request that contains the essential elements for the identification of the applicant, namely the name, personal or collective identification data, data contact and signature details, as well as identification of the desired documents and data and the purpose for which it is intended, using the application template available here.
The application, once duly completed and signed, must be sent to the person responsible for access to EGEAC administrative documents: Sandra Pires Claro, whose contact is rai@egeac.pt.
The deadline for responding to requests is 10 working days from the date of receipt, as set out in article 15 of Law no. 26/2016, of 22 August.
EGEAC Reporting Channel
The channel is intended for the presentation of complaints about a typified set of matters, whose knowledge of non-compliance may occur or have occurred in the scope of professional activity in the broadest sense. Confidentiality and, if desired, anonymity are guaranteed.
To make a complaint or follow the status of a complaint, go to: Canal de Denúncias